Fish City Charters Privacy Policy

Fish City Charters respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains the types of information we may collect when you contact us, make an enquiry or arrange a charter, why we collect it and how it may be used.

By using this website or providing personal information to Fish City Charters, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable Australian privacy laws.

Information We Collect

When you contact Fish City Charters or submit an enquiry through this website, we may collect information such as your name, email address, telephone number, preferred charter date, number of anglers, charter preferences and any other information you choose to provide.

How We Use Your Information

Fish City Charters may use personal information to respond to enquiries, arrange and manage charter bookings, communicate with customers about their charter, process or confirm payments, issue Gift Certificates, provide requested services and maintain appropriate business records.

We may also use information where reasonably necessary to operate and maintain our website, protect the security of our website and business systems, comply with legal obligations or resolve enquiries, complaints or disputes.

Fish City Charters does not sell or rent customers’ personal information to third parties.

Sharing Your Information

Fish City Charters may share personal information with service providers where reasonably necessary to operate the business, process payments, provide website or email services, arrange requested services or otherwise fulfil a customer’s booking.

We only disclose personal information where reasonably necessary for the relevant purpose, where required or authorised by law, or with your consent.

Payment Information

Payments may be made using the payment methods offered by Fish City Charters. Where payment is processed through a bank, card processor or other payment service provider, that provider may collect and process payment information in accordance with its own privacy and security practices.

Fish City Charters does not require customers to provide credit card details through the website enquiry form.

Website Data, Cookies & Analytics

When you visit this website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and the date and time of your visit.

This website may use cookies and similar technologies that are necessary for website functionality, security and performance. We may also use website analytics services to help us understand how visitors use the site and improve its content and performance.

Where third-party services are used, those providers may process information in accordance with their own privacy policies and applicable laws.

Storage & Security of Personal Information

Fish City Charters takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through our website, email, booking, accounting or other business systems and may also be retained in business records where reasonably necessary.

While reasonable security measures are used, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

How Long We Keep Information

Fish City Charters retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business and transaction records, or where retention is required by law.

Accessing or Correcting Your Information

You may contact Fish City Charters if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Privacy Enquiries

If you have a question or concern about how Fish City Charters handles your personal information, please contact us:

Phone: 0408 767 387
Email: charters@fishcity.com.au

Changes to This Privacy Policy

Fish City Charters may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal requirements. The current version will be published on this website.

Australian Privacy Laws

This Privacy Policy is intended to operate consistently with applicable Australian privacy laws. Nothing in this policy is intended to limit any privacy rights or remedies available under applicable law.